Refund Policy
Thank you for choosing ZENITH CRAFT. We appreciate your business and are committed to providing you with high-quality products/services. In the event that you are not satisfied with your purchase, we offer a refund policy to ensure your peace of mind.
Refund Eligibility:
- To be eligible for a refund, you must submit a refund request within 7 days from the date of your purchase.
- Your item must be unused, in the same condition that you received it, and in the original packaging.
Refund Amount:
- We offer a 50% money return on the purchase price of the product/service.
- The refund will be issued in the same form of payment as the original purchase.
How to Request a Refund:
- To request a refund, please contact our customer support team at email: [email protected] .
- Provide your order number and a detailed explanation of the reason for your refund request.
Refund Processing:
- Once your refund request is received and approved, we will initiate the refund process.
- You can expect to receive your refund within 7-10 business days after the approval.
Exceptions:
- Customized or personalized items/services are not eligible for a refund unless there is a manufacturing defect or error on our part.
- Shipping fees are non-refundable.
Cancellation Policy:
- If you wish to cancel your order before it has been processed, please contact us as soon as possible.
- Once an order has been processed, it is subject to the terms of our refund policy.
Customer Support Email: [email protected]
Changes to This Refund Policy: We reserve the right to modify or amend this refund policy at any time. Any changes will be effective immediately upon posting on our website.
By making a purchase with ZENITH CRAFT, you acknowledge and agree to the terms of this refund policy.
Thank you for choosing ZENITH CRAFT.